.support-shell{width:100%;max-width:1280px;margin:0 auto;padding:.9rem 1rem 3rem;box-sizing:border-box}.support-shell section{padding:0}.support-head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;margin-bottom:.7rem}.support-head h1{margin:0;color:#173b87;font-size:1.7rem}.support-head p{margin:.18rem 0 0;color:#667085}.support-actions{display:flex;gap:.45rem;flex-wrap:wrap;justify-content:flex-end}.support-actions [hidden]{display:none!important}.support-position{display:flex;align-items:center;gap:.55rem;margin-bottom:.65rem;padding:.55rem .7rem;border:1px solid #dce3ef;border-radius:7px;background:#fff}.support-position label{font-size:.78rem;font-weight:800;color:#42506a}.support-position select{min-width:220px;height:36px;border:1px solid #cbd5e1;border-radius:5px;padding:0 .55rem;background:#fff}.support-network{display:grid;grid-template-columns:minmax(0,1fr) minmax(220px,.7fr);gap:.65rem;margin-bottom:.65rem}.support-panel{min-width:0;background:#fff;border:1px solid #dce3ef;border-radius:8px;padding:.75rem}.support-panel h2{margin:0 0 .15rem;color:#173b87;font-size:1.05rem}.support-panel>p{margin:.15rem 0 .65rem;color:#667085;font-size:.82rem}.support-people{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:.45rem}.support-people>.support-empty{grid-column:1/-1}.support-person{min-width:0;padding:.55rem .6rem;border:1px solid #e2e8f0;border-radius:6px;background:#f8fafc}.support-person span,.support-person strong,.support-person small{display:block}.support-person span{color:#667085;font-size:.7rem;text-transform:uppercase;letter-spacing:.05em}.support-person strong{margin:.1rem 0;color:#1f2937;overflow-wrap:anywhere}.support-person small{color:#667085;overflow-wrap:anywhere}.support-queues{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,.8fr);gap:.65rem}.support-list{display:grid;gap:.5rem}.support-item{border:1px solid #dce3ef;border-radius:7px;padding:.65rem;background:#fff}.support-item header{display:flex;justify-content:space-between;gap:.65rem;align-items:flex-start}.support-item h3{margin:0;font:700 .95rem 'Source Sans Pro',sans-serif;color:#1f2937}.support-item p{margin:.4rem 0;color:#475467;font-size:.85rem;white-space:pre-wrap}.support-meta{color:#667085;font-size:.75rem}.support-buttons{display:flex;gap:.4rem;flex-wrap:wrap;margin-top:.55rem}.support-status{flex:none;padding:.15rem .45rem;border-radius:999px;background:#fff3cd;color:#71530d;font-size:.7rem;font-weight:800;text-transform:capitalize}.support-status.assigned{background:#eaf1ff;color:#173b87}.support-status.completed{background:#e8f7ee;color:#17643a}.support-direct{display:grid;gap:.45rem}.support-direct-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:.55rem;align-items:center;padding:.52rem .6rem;border:1px solid #e2e8f0;border-radius:6px;background:#fbfcfe}.support-direct-row strong,.support-direct-row small{display:block}.support-direct-row small{color:#667085;margin-top:.1rem}.support-empty{padding:.7rem;border:1px dashed #cbd5e1;border-radius:7px;color:#667085;text-align:center;background:#fbfcfe}.support-notice{margin:0 0 .65rem;padding:.55rem .7rem;border-radius:6px;background:#eef4ff;color:#254575;font-size:.82rem}.support-notice.error{background:#fff0f0;color:#912525}dialog.support-dialog{width:min(520px,calc(100% - 2rem));border:0;border-radius:9px;padding:0;box-shadow:0 18px 60px rgba(15,23,42,.25)}.support-dialog::backdrop{background:rgba(15,23,42,.45)}.support-dialog header{display:flex;justify-content:space-between;gap:.6rem;align-items:center;padding:.75rem 1rem;border-bottom:1px solid #e2e8f0}.support-dialog h2{margin:0;font-size:1.1rem;color:#173b87}.support-dialog form{padding:.85rem 1rem}.support-dialog label{display:block;margin-bottom:.65rem;color:#344054;font-size:.8rem;font-weight:700}.support-dialog input,.support-dialog textarea{box-sizing:border-box;width:100%;margin-top:.25rem;border:1px solid #cbd5e1;border-radius:5px;padding:.55rem;font:inherit}.support-dialog footer{display:flex;justify-content:flex-end;gap:.45rem;margin-top:.8rem}@media(max-width:780px){.support-head,.support-position{align-items:stretch;flex-direction:column}.support-actions{justify-content:flex-start}.support-position select{width:100%;min-width:0}.support-network,.support-queues{grid-template-columns:1fr}.support-people{grid-template-columns:1fr}.support-shell{padding:.7rem .65rem 2rem}.support-item header{display:block}.support-status{display:inline-block;margin-top:.3rem}}